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Customer Experience Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Old Mutual South Africa Full time

As a Customer Experience Manager at Old Mutual South Africa, you will be responsible for delivering exceptional customer service by providing timely and effective solutions to queries and issues. This includes guiding customers through the product offering, pricing, terms, and conditions, as well as taking ownership of queries and ensuring they are resolved timeously and effectively.

The ideal candidate will have a Matric qualification and a minimum of one year's experience in customer service, particularly in short-term insurance. You will also possess excellent communication skills, a consultative selling approach, and the ability to work in a fast-paced environment.

In this role, you will be required to maintain high-quality standards, continuously monitor turnaround times, and resolve issues speedily to enhance client service delivery. Additionally, you will accurately and efficiently capture all customer data and finalize calls at point of contact whenever possible.