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**Operations Management Specialist**

2 months ago

Pretoria, Gauteng, South Africa Advius (Pty) Ltd Full time

Job Title: Call Centre Supervisor

About the Role:

We are seeking a skilled Call Centre Supervisor to lead our team and drive sales performance in a fast-paced environment. The ideal candidate will have a proven track record in debt recovery and target-driven sales, with strong leadership skills and a passion for motivating teams.

Key Responsibilities:

  • Recruit, onboard, and train collection agents to meet collection and sales KPIs.
  • Provide feedback and support to ensure continuous improvement and handle escalated cases.
  • Collaborate closely with the Collections Manager on performance and reporting.

Requirements:

  • Minimum of 3-5 years' experience in collections or debt recovery, with a focus on sales performance.
  • Proven leadership experience with a strong ability to drive sales results.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to work under pressure and meet deadlines.

What We Offer:

  • R14 000.00 - R16 000.00 with incentives

Requirements:

  • Qualifications & Experience: Minimum of 3-5 years' experience in collections or debt recovery, with a focus on sales performance.
  • Proven leadership experience with a strong ability to drive sales results.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to work under pressure and meet deadlines.