Content Experience Director

18 hours ago


Johannesburg, Gauteng, South Africa Hogarth Worldwide Ltd Full time

Hogarth Worldwide Ltd is the global content experience company. We partner with top brands, delivering relevant and engaging content across all channels and media.

With over 7,500 experts in creative, production, and innovation, we navigate the ever-changing world of content experience. Our hybrid working model allows employees to split their time between office and other locations.

We are seeking a highly motivated and experienced Content Experience Director to join our dynamic team. As a Content Experience Director, you will be responsible for managing key client accounts, leading a team, and contributing to business growth.

You will be the primary point of contact for client and internal escalations, ensuring smooth operations while fostering strong relationships. This role requires a strategic thinker with integrated campaign expertise, particularly in video production.

This role reports to the Production Lead/Group Account Director - Johannesburg. You will work closely with the Johannesburg and Cape Town teams.

Key Responsibilities:
  1. Assume overall responsibility for assigned client accounts.
  2. Develop and maintain strong relationships with key client stakeholders.
  3. Act as the primary point of contact for client escalations, resolving issues proactively.
  4. Understand and adhere to contractual obligations, commercial arrangements, and SLAs.
  5. Liaise with Print Production/Broadcast teams to ensure client requirements are met.
Business Growth & Financial Management:
  1. Support the Group Account Director in identifying new business opportunities.
  2. Work closely with the GAD on P&L management, forecasting, and budgeting.
Operational Excellence:
  1. Make informed decisions based on sound knowledge and experience.
  2. Work effectively under pressure, meeting tight deadlines.


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