Customer Service Representative

6 days ago


Durban, KwaZulu-Natal, South Africa Clicks Group Limited Full time
Job Overview

We are a leading retailer seeking a highly motivated and experienced Customer Service Representative to join our FMCG team. In this role, you will be responsible for delivering exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.

The successful candidate will have a strong understanding of merchandising and promotions principles, as well as basic math calculations and knowledge of stock management procedures. Additionally, they will possess excellent communication and problem-solving skills, with the ability to work effectively in a team environment.

Key Responsibilities:

  1. To provide exceptional customer service and respond to customer inquiries.
  2. To process sales transactions accurately and efficiently.
  3. To maintain a clean and organized store environment.
  4. To promote the company's loyalty program and products.
  5. To collaborate with colleagues to achieve sales targets.

Requirements:

  • Retail/FMCG background and experience.
  • Basic math calculations and knowledge of stock management procedures.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet sales targets.


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