Contract Operations Specialist
3 weeks ago
We are seeking a skilled Contract Manager to oversee and manage our contract operations. The successful candidate will be responsible for ensuring the effective implementation and maintenance of procedures and systems to guarantee process variability control.
Responsibilities and DutiesThe ideal candidate will have a Grade 12 qualification and a relevant tertiary qualification. Strong Excel skills and proficiency in Autoline are highly advantageous.
The successful candidate will be responsible for monitoring processes and implementing, maintaining, and improving procedures and systems to ensure effective and efficient process variability control.
Key Performance Indicators- Ensure implementation of HR/SHEQ policies and procedures
- Manage contract profitability
- Manage Work in progress for maintenance and chargeable work
- Participate in the handovers/delivery of machine with sales
- Manage the load testing process and ensure all machines comply with legal requirements
- Ensure that company assets are managed in accordance with company procedures and policies including adherence to the Weekly vehicle check procedure
- Monitor dispatch of products/delivery against targets and take timeous corrective action
- Following up on quoting on additional work required as applicable, from the job cards/service reports after every service and repair has been carried out
- Tracks, analyse and report on service levels matrices
- Carry out random inspections on customers equipment after service and repairs have been completed as part of QC process
- Collect monthly excess hours
- Ensuring the market related pricing and competitive information is always up to date and to report any changes and developments in the market back to the Management team
- Manage the quality of Product Support services and liaise with Rental/Short Term Rentals (STR) team
- Ensure compliance of support delivery and case resolution with stated service level agreements (SLAs)
- Submitting weekly reports accurately and on time
- Liaise with customers as required and ensure effective customer feedback communication processes
- Resolve/assist in the resolution of disputes with customers and subcontractors on site
- Ensure systems and procedures are in place to document contractual issues and manage contractual documentation effectively and efficiently
- Lead and direct all the major contracts under the service of support area
- Ensure that all breakdowns and/ or repairs performed that are still warrantied, warranty claims are processed accordingly
- Business plan and budgets
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