Operational Director for Insurance Claims Management

13 hours ago


Johannesburg, Gauteng, South Africa The Federated Employers Mutual Assurance Company Ltd Full time

The Federated Employers Mutual Assurance Company (RF) Proprietary Limited is a mutual insurer with a rich history dating back to 1936. As a licensed insurer under the Workmen's Compensation Act 1941, we have been providing insurance coverage for employees against occupational accidents and illnesses caused by industrial diseases.

Role Overview

We are seeking an experienced Senior Operational Manager to lead our operational area and drive business growth. Reporting to the Chief Medical Operations Officer, this role will oversee daily operations, ensure efficiency and effectiveness of processes, manage budgets and resources, and maintain compliance with industry regulations and company policies.

As a key member of our executive team, you will be responsible for leading a team of department heads and managers, analyzing performance metrics, identifying areas for improvement, and driving initiatives to enhance customer satisfaction and retention.

Your working knowledge of optimizing operational workflows, improved customer service, and ability to drive business growth will be essential in this position. Additionally, you will need to design and implement operating procedures and risk measures to ensure the success of our operations.

A Bachelor's Degree in Business Administration, Operations Management, or a related field is required, with a minimum of 10 years of experience in operations management, preferably in the insurance/medical aid industry.

Our ideal candidate will possess a proven track record of managing large teams and complex projects, as well as a strong understanding of insurance operations in medical claims and underwriting. Strong strategic thinking skills, coupled with a working knowledge of IT systems, software, and tools, will also be valuable assets in this role.

In exchange for your successful services, we offer a competitive total cost-to-company remuneration package with excellent benefits. The role will be based in Rosebank, Johannesburg, and we look forward to receiving your application.



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