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German Language Operations Supervisor

2 weeks ago

Cape Town, Western Cape, South Africa Surgo HR & Training Full time
About the Role:

We are seeking a highly skilled German Language Operations Supervisor to join our team. In this role, you will be responsible for leading and managing a team of Customer Service Representatives (CSRs) to deliver high-quality customer service.

You will oversee daily operations, monitor performance metrics, and address escalated customer issues. A strong leader with excellent communication skills is required to foster a positive work environment and motivate team members.

Key Responsibilities:

  1. Lead and manage a team of CSRs, providing support and guidance to ensure smooth workflow and high service quality.
  2. Oversee daily operations, including monitoring performance metrics and addressing escalated customer issues.
  3. Collaborate with other departments to streamline processes and improve service delivery.

Requirements:

  • Fluent in German and English.
  • Proven experience in customer service and team management.
  • Strong leadership and communication skills.