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Franchise Operations Expert

1 week ago

Cape Town, Western Cape, South Africa Pedros Chicken Full time

Key Responsibilities:

  1. Implement Operations Management Framework: Develop and execute plans to enhance operational efficiency, reduce costs, and improve customer satisfaction.
  2. Sales and Profitability: Collaborate with store managers to achieve sales and GP% targets, and implement strategies to maximize net profitability.
  3. People Management: Lead and develop subordinates to ensure store objectives are met or exceeded, and coach teams to achieve their full potential.
  4. Troubleshooting and Compliance: Assist franchise partners in resolving operational issues, and ensure compliance with standard operating procedures (SOP).
  5. Customer Satisfaction: Respond promptly to customer complaints, and implement corrective action to prevent future occurrences.
  6. Reporting and Analysis: Analyze weekly reports on stores to identify trends and areas for improvement.