Junior Operations Manager Cape Town

1 week ago


Cape Town, Western Cape, South Africa Pedros Chicken Full time

DUTIES AND RESPONSIBILITIES:

  1. Implement Operations Management Framework across the organisation
  2. Support and enable the sustainability and profitability of existing and potential stakeholders
  3. Expand the scope, growth, and clientele of the brand
  4. Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
  5. Handling all operational issues for allocated stores
  6. Ensuring quality and optimal compliance with SOP
  7. Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
  8. Assisting Franchise partners in trouble shooting
  9. Attending to customer complaints and implementing corrective action
  10. Attending to weekly reports on stores
  11. People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
  12. Coach and develop the store team

REQUIREMENTS:

  1. Marketing/Business Development /Business Administration experience
  2. Franchise/Corporate Store experience (proven track record of working in a franchise environment)
  3. GAAP/ Micros experience (must be able to describe the system and the control of GP and labour costs)
  4. 2 years' experience as a store manager
  5. Proven ability to manage operational issues at stores
  6. Proven ability to manage quality control and compliance in line with SOP
  7. Ability to achieve sales and GP% target
  8. People management
  9. MS Office
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