Junior Operations Manager Cape Town
1 week ago
DUTIES AND RESPONSIBILITIES:
- Implement Operations Management Framework across the organisation
- Support and enable the sustainability and profitability of existing and potential stakeholders
- Expand the scope, growth, and clientele of the brand
- Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
- Handling all operational issues for allocated stores
- Ensuring quality and optimal compliance with SOP
- Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
- Assisting Franchise partners in trouble shooting
- Attending to customer complaints and implementing corrective action
- Attending to weekly reports on stores
- People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
- Coach and develop the store team
REQUIREMENTS:
- Marketing/Business Development /Business Administration experience
- Franchise/Corporate Store experience (proven track record of working in a franchise environment)
- GAAP/ Micros experience (must be able to describe the system and the control of GP and labour costs)
- 2 years' experience as a store manager
- Proven ability to manage operational issues at stores
- Proven ability to manage quality control and compliance in line with SOP
- Ability to achieve sales and GP% target
- People management
- MS Office
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