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Diabetes Care and Education Specialist

4 months ago

Johannesburg, South Africa Careforce Medical Recruitment Full time

Reporting to: Senior Specialist Clinical Management

Location: On-site at the Head Office, Pretoria

Our client, a registered managed care organisation (MCO) that is specialising in providing customised integrated health risk and clinical management services to medical schemes, are looking for a Diabetes Care and Education Specialist.

**Purpose of the position**:
The diabetes care and education specialist will render diabetes care support, coaching and education services to registered medical scheme beneficiaries by integrating the clinical care and self-management aspects for diabetes and cardiometabolic diseases. He/ She will be an integral part of the clinical and disease management teams and will coach beneficiaries on how to set SMART goals.

**Summary of Responsibilities**:

- Integrates skills and knowledge of pathophysiology, epidemiology, clinical management, cardiometabolic conditions, and self-management of diabetes into clinical practice
- Advocates for and communicates about improved quality of care and outcomes for those living with, are at risk for or affected by diabetes and cardiometabolic conditions
- Performs comprehensive assessments for each patient including emotional and behavioural health
- Interprets personal health data, develops an individualised care plan based on the patient’s assessed needs and goals and promotes successful self-management
- Documents all individual contacts and outcomes data in accordance with the guidelines in a timely manner
- Identifies partially controlled patients and intervenes appropriately by liaising with the treating provider to manage the patients at risk
- Advocates for and supports technology-enabled diabetes education and care in individual and population health diabetes services
- Participates in meetings and gives assistance to clinical and disease management team members with hospital admissions and outreach efforts as appropriate
- Prepares reports/ case studies as required
- Performs other duties as assigned within the Managed Health care environment.

**Qualifications and experience**:

- Registered Nurse (additional post graduate certificate or diploma in counselling and/ or psychology will be advantageous)
- Successfully completed Advanced Diabetes Care course (CDE or DESSA)
- Valid up to date SANC registration
- A minimum of 3 years’ experience in Diabetes patient management and education whether within a Managed Care or private practice environment.

**Skills Required**:

- Comprehensive knowledge, skills, and experience in diabetes management
- Proficient with MS Office (Outlook, Word, Excel) (knowledge and understanding of medical scheme administration and/ or managed care information systems will be advantageous)
- Excellent telephonic and written communication capability
- Excellent listening skills and an ability to relate to people
- Sensitivity and empathy
- Ability to cope with emotional situations and be able to function within a team
- Good organisational and task prioritisation skills
- Excellent report writing skills - case studies of high risk and/ high-cost cases
- Must be able to work with a diverse patient population and have exceptional customer service skills

**Salary**: R30,000.00 - R40,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

License/Certification:

- Nursing Council registration (preferred)