Sales and Customer Service Manager

1 week ago


Port Elizabeth, Eastern Cape, South Africa PEP Full time
Job Description

We are seeking a seasoned Store Manager to lead our retail team in Port Elizabeth. The successful candidate will have a solid background in retail operations, exceptional leadership skills, and a passion for delivering outstanding customer experiences.

The primary focus of this role is to drive sales growth, enhance customer satisfaction, and maintain a positive store culture. As a key member of our team, you will be expected to develop and implement strategies to achieve these objectives, while working collaboratively with colleagues to achieve shared goals.

Main Responsibilities
  • Develop and execute sales strategies to drive revenue growth and exceed customer satisfaction expectations.
  • Lead and motivate a high-performing team of sales assistants, providing coaching and development opportunities to ensure exceptional service standards.
  • Maintain a safe and healthy store environment by promoting security measures, adhering to stock control procedures, and implementing cost-saving initiatives.
Essential Requirements
  • Grade 12 certificate.
  • Excellent written and verbal communication skills in English.
  • Relevant tertiary education in business or retail management would be advantageous.
  • Minimum 1-2 years of experience in a retail leadership role.
  • Strong leadership, communication, and interpersonal skills.
Desirable Attributes
  • A proven track record of delivering sales growth and exceeding customer satisfaction targets.
  • Ability to think creatively and develop innovative solutions to business challenges.
  • Flexibility to adapt to changing circumstances and priorities.


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