Customer Experience Trainer
5 days ago
We are seeking an experienced Operations Trainer to join our team at TP. This exciting opportunity will see you develop and deliver comprehensive training programs focused on product knowledge and compliance regulations.
Your Main Responsibilities Will Include:
- Designing engaging training activities to prepare learners for their roles.
- Creating innovative learning solutions to address diverse training needs.
- Developing assessment tools to measure learner progress.
- Project managing the delivery of training programs, ensuring timely completion.
- Collaborating with subject matter experts to design new training content.
- Evaluating the effectiveness of training interventions.
- Identifying opportunities for improvement and implementing changes.
Requirements for Success
- A proven track record of delivering results through strong performance in critical KPIs, maintaining a clean disciplinary record, and demonstrating excellent attendance.
- Prior experience in training, coaching, or related fields is desirable.
- Expertise in QA, SME, or Floor Support roles is advantageous.
- Flexibility in adapting to changing environments is essential.
- Ability to work well under pressure, thriving in fast-paced situations.
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical skills.
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