Technical Support Specialist
2 weeks ago
- Customer Service: Adhere to Vox policies, processes, and procedures to ensure a superior customer experience.
- Incident Management: Identify, prioritize, and resolve customer incidents or service requests in a timely manner.
- Connectivity Support: Monitor, track, and coordinate all Connectivity Support functions, including tickets, calls, complaints, and mail queries from customers and/or Level 1 Support engineers.
- Problem Resolution: Contribute to problem resolution by providing in-person, hands-on support to Managers to enable 1st call resolution for customers.
- Team Collaboration: Support other team engineers to ensure the best possible resolutions to customer problems and achieve 1st call resolution.
- Performance Metrics: Ensure incidents and service requests are managed effectively, meeting company policies and procedures, and achieving internal KPIs targets of 80% or higher.
- Continuous Improvement: Drive down incident levels and increase positive customer experiences through following correct procedures and achieving resolutions the first time around.
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Technical Support Specialist
1 month ago
Johannesburg, Gauteng, South Africa beBee Professionals Full timeJob Offer: Technical Support SpecialistbeBee Professionals is seeking a Technical Support Specialist to provide technical assistance to our customers and ensure the smooth operation of our products and services.The ideal candidate should have a degree in Computer Science or a related field, as well as experience in customer service and technical support. The...
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Technical Support Specialist
4 days ago
Johannesburg, Gauteng, South Africa beBee Professionals Full timebeBee Professionals, a leading company in the industry, is seeking a skilled Technical Support Specialist to join our team in Johannesburg.The successful candidate will be responsible for providing top-notch technical support to our customers, ensuring that our products and services operate seamlessly.To be eligible for this role, the ideal candidate should...
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Technical Support Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Browns The Diamond Store Full timeJob Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Browns The Diamond Store in Craighall, Johannesburg. The ideal candidate will have four years or more experience in helpdesk support, providing first-line technical support to customers via phone, email, or in person onsite...
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Technical Support Specialist
1 month ago
Johannesburg, Gauteng, South Africa Standard Bank Group Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Standard Bank Group. As a Technical Support Specialist, you will be responsible for maintaining service and application stability, availability, and reliability through the facilitation of various Service Management processes...
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Technical Support Specialist
3 days ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeNetwork Recruitment is seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing exceptional support to our clients.Job OverviewWe offer a competitive salary of R250,000 per annum, commensurate with experience and qualifications.About the RoleThe Technical Support...
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Technical Support Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Dynexity Full timeJob Title: Technical Support SpecialistAbout the Role:The successful candidate will provide technical support and administrative services to our team at Dynexity. A matric certificate and experience in a technical and admin support role are essential qualifications.Requirements:• Matric certificate• Technical and admin support experience• Hands-on...
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Technical Support Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa DotActiv Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at DotActiv. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring their satisfaction with our category management software and advisory services.Key Responsibilities- Analyze knowledgebase user...
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Technical Support Specialist
7 days ago
Johannesburg, Gauteng, South Africa SYSPRO Full timeJob DescriptionThe Technical Support Specialist is responsible for providing expert assistance and support to partners and end-users engaging with SYSPRO customers.
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Technical IT Support Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa CallForce Full timeAt CallForce, we are seeking an IT Helpdesk Support specialist to join our team.We require a highly skilled individual to provide technical support to our employees, ensuring a seamless IT experience.The successful candidate will be responsible for attending to IT tickets in a timely and efficient manner.They will also be expected to communicate any issues...
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Technical Support Specialist
1 month ago
Johannesburg, Gauteng, South Africa beBee Professionals Full timeWe are seeking a Technical Support Specialist to provide technical assistance to our customers. The successful candidate will be responsible for troubleshooting and resolving technical issues, as well as providing excellent customer service.Requirements:Bachelor's degree in Computer Science, Information Technology, or a related fieldAt least 2 years of...
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Technical Support Specialist
1 month ago
Johannesburg, Gauteng, South Africa beBee Professionals Full timeWe are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers. The ideal candidate will have a degree in Computer Science or a related field and at least two years of experience in a technical support role.The successful candidate will be responsible for troubleshooting and resolving technical issues,...
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IT Technical Support Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa IT Empowered Consulting (Pty) Ltd Full timeJob DescriptionWe are seeking a skilled IT Technical Support Specialist to join our team at IT Empowered Consulting (Pty) Ltd. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring their IT systems run smoothly.The successful candidate will have excellent problem-solving skills, a...
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Technical Support Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Happy Elephant Full timeAt Happy Elephant, we are seeking a skilled Technical Support Specialist to join our team.Job Responsibilities:The selected candidate will provide high-quality IT support to our clients, addressing technical issues in a timely and efficient manner, in line with our company's procedures and SLA's.This role involves troubleshooting and resolving customer...
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Technical Support Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa SYSPRO Full timeJob SummaryThe Technical Support Specialist will provide exceptional assistance to customers and partners, addressing product-related queries and delivering high-quality support.Key ResponsibilitiesProvide technical support to customers and partners via various communication channels.Develop and maintain accurate knowledge of SYSPRO products and...
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Technical Support Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Hire Resolve Full timeHire Resolve is seeking a skilled Technical Support specialist to provide exceptional technical assistance and support to our clients. The ideal candidate will possess excellent problem-solving and troubleshooting skills, as well as strong communication and customer service skills.Key Responsibilities:Provide technical support to clients via various...
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Technical Support Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Standard Bank Group Full timeJob Title: Technical Support SpecialistTo ensure the stability, availability, and reliability of services and applications, we are seeking a Technical Support Specialist to facilitate Service Management processes and activities. The ideal candidate will provide level two technical support combined with business or domain knowledge to ensure continued and...
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Technical Support Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Status Staffing Full timeJob SummaryWe are seeking an experienced Technical Support Specialist to join our team at Status Staffing. This role involves providing technical assistance and support to clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Assist clients in resolving technical issues through regular call reporting and effective...
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Technical Support Specialist
7 days ago
Johannesburg, Gauteng, South Africa Ad Talent Africa Full time**Job Title:** Technical Support SpecialistWe are seeking an experienced IT Service Desk Analyst to join our team at Ad Talent Africa.The ideal candidate will have a strong background in technical support and a passion for delivering excellent customer service. They will be responsible for providing first-line support to internal customers, troubleshooting...
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Technical Support Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa RPO Recruitment Full timeHelpdesk Technician Role DescriptionRPO Recruitment is seeking a skilled Helpdesk Technician to provide technical support and assistance to end-users in Johannesburg.Key Responsibilities:Offer technical assistance via phone, email, and other communication channels to end-users.Troubleshoot and resolve IT issues and incidents efficiently.Log and track all...
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Technical Sales Support Specialist
2 hours ago
Johannesburg, Gauteng, South Africa SMD Technologies Full timeJob DescriptionThe Technical Sales Support Specialist will be responsible for assisting the Category Sales Specialist in managing the day-to-day operations of the Networking category, focusing on TP Link and Tapo brands. This role will involve supporting order processing, maintaining range plans, pricing accuracy, and handling administrative tasks to ensure...