Customer Service Assistant

7 days ago


Cape Town, Western Cape, South Africa Brights Hardware Full time
Job Description
At Brights Hardware, we are committed to providing exceptional customer service and ensuring a smooth shopping experience for our customers.

As a Customer Service Assistant, you will be responsible for delivering outstanding customer service in a fast-paced retail environment. Your primary focus will be on loading customers' vehicles, delivery trucks, and transfer trucks promptly and accurately. You will also ensure that stock is properly stacked and counted, and assist with pulling of stock for transfers.

In addition to these responsibilities, you will be expected to maintain a clean and tidy environment, uphold tidiness and cleaning of the area by sweeping and maintaining good housekeeping, and provide excellent customer service and product knowledge. You will also be required to bag stone/sand and participate in perpetual stocktakes.

To succeed in this role, you will need to possess excellent communication skills, both verbal and written, and be able to work independently and as part of a team. Physical fitness and stamina are also essential requirements for this position.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Loading customers' vehicles, delivery trucks, and transfer trucks promptly and accurately
  • Maintaining a clean and tidy environment
  • Upholding tidiness and cleaning of the area by sweeping and maintaining good housekeeping
  • Providing excellent customer service and product knowledge
  • Bagging of stone/sand
  • Participating in perpetual stocktakes


Requirements:
  • Matric or equivalent qualification
  • 1 Year minimum experience in a similar role
  • Brights Induction (service excellence)
  • Ability to deliver excellent customer service
  • Ability to numerically count stock
  • Able to work independently and as a team player
  • Be disciplined and motivated
  • Ability to handle pressure
  • Ability to communicate effectively (verbal)
  • Physical fitness and stamina


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