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Customer Service Representative

2 weeks ago

Cape Town, Western Cape, South Africa Tripco Pty Full time

Company Overview

Tripco Pty, a leading travel technology company based in Cape Town, is committed to innovation and excellence in the accommodation booking industry.

We're looking for a detail-oriented and customer-focused Enquiry Agent to join our team. In this role, you'll assist guests, agents, and hosts with enquiries, ensure smooth payment allocations, provide exceptional customer service, and support booking agents with administrative tasks.

Key Responsibilities:

  1. Manage and monitor payment allocations, ensuring accuracy and timely processing.
  2. Assist with general administration tasks, including filing, data entry, and scheduling.
  3. Stand in as front desk receptionist when needed.
  4. Support booking agents with enquiries, follow-ups, and coordination.
  5. Act as a liaison between guests, agents, and hosts to facilitate smooth communication and resolve queries.
  6. Collaborate with internal teams, including finance, customer support, and operations, to enhance efficiency and service quality.
  7. Stay up to date with company policies and travel procedures, ensuring accurate information is provided to guests and agents.
  8. Deliver exceptional customer service, ensuring a seamless and positive experience for all stakeholders.