Luxury Hotel Operations Manager
1 week ago
About the Role:
We are seeking a seasoned Hotel General Manager to oversee the operations of our luxury game lodge.
Key Responsibilities:
- Oversee all aspects of hotel operations, including guest services, housekeeping, food and beverage, maintenance, and administration.
- Develop and implement strategies to maximize revenue and profitability.
- Hire, train, and manage a team of staff to ensure high levels of service and guest satisfaction.
- Develop and maintain relationships with guests, vendors, and local community stakeholders.
- Ensure compliance with company standards, policies, and procedures.
- Monitor and analyze financial performance, including budgeting and forecasting.
- Implement and maintain health and safety protocols to ensure a safe and welcoming environment for guests and staff.
- Handle guest complaints and resolve issues in a timely and professional manner.
Requirements:
- Grade 12 or equivalent qualification.
- A tertiary qualification in hospitality management or related field is preferred.
- Driver's licence and own reliable vehicle is required.
- Minimum 5 years of experience in hotel management, preferably in a luxury hotel or game lodge setting.
- Strong leadership and communication skills.
- Excellent organizational and time management abilities.
- Proficiency in Microsoft Office and hotel management software.
- Knowledge of local tourism market and trends.
Apply:
If you are a motivated and experienced hotel management professional with a passion for delivering exceptional guest experiences, please submit your resume and cover letter to apply for the Hotel General Manager position at Orion Group.
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