Territory Customer Support Manager

12 hours ago


Roodepoort, Gauteng, South Africa Network International Full time
Territory Customer Support Manager

We are seeking a highly skilled Territory Customer Support Manager to join our team at Network International. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and support to our customers in a specific geographic territory.

Key Responsibilities:
  • Provide technical and product support to customers in the territory, resolving issues and ensuring customer satisfaction.
  • Develop and maintain relationships with channel partners, dealers, and end-users to improve customer satisfaction and loyalty.
  • Collaborate with the factory to resolve technical and parts issues, and communicate with customers on solutions and progress.
  • Manage customer and dealer relationships, delivering training and administering product warranty and reimbursement policies.
  • Travel frequently to assist customers and dealers with malfunctioning machinery, and provide hands-on support to resolve issues.
Requirements:
  • 3 years of customer support experience with direct customer interaction.
  • Field experience with regular customer contact and knowledge of dealer/distribution networks.
  • Factory experience with regular interfacing with design, engineering, and manufacturing, and worldwide geographic area of responsibility.
  • Practical experience with heavy machinery and agricultural equipment.
Skills and Knowledge:
  • Knowledge of dealer product support capacity and competencies.
  • Skills in interpersonal communications, negotiations, and conflict resolutions.
  • Full understanding of customer support processes.
  • Knowledge of products, customers, markets, and competitors.

If you have the skills and experience required for this role, please send your resume directly to us.



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