Operations and Facilities Manager
2 days ago
Job Summary
We are seeking a seasoned professional to join our operations team as an Operations and Facilities Manager. The successful candidate will be responsible for overseeing call centre processes, achieving efficiency and optimisation, and ensuring compliance with all processes and procedures.
Key Responsibilities
- Call Centre Management: Oversee call centre processes to achieve efficiency and optimisation.
- Compliance: Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures.
- Team Leadership: Manage external stakeholder relationships including partner verifications, due diligence, and onboarding.
Requirements
- Education: Matric / Grade 12 / National Senior Certificate; degree or diploma in related area (finance, credit, business management, administration, project management)
- Experience: 4 - 6 years related experience (finance, Insurance, business management, administration, project management)
- Technical Skills: Banking knowledge, Business Acumen, Data analysis, Governance, Risk and Controls, Industry trends, Principles of financial management, Principles of project management, Relevant regulatory knowledge, Relevant software and systems knowledge, Decision-making process, Building Partnerships, Earning Trust, Coaching, Decision Making, Work Standards, Leadership Disposition, Planning and Organizing
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