Operations/Facilities Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Optim-G Sourcing Full time
Required Qualifications & Skills:
  • Proven experience as a Facilities Manager, Cleaning Manager, or in a similar role with a strong focus on cleaning operations.
  • Strong client-facing skills with experience in account management or customer service.
  • In-depth knowledge of cleaning procedures, equipment, and safety regulations.
  • Strong organizational and multitasking abilities.
  • Excellent communication skills, both written and verbal.
  • Ability to build strong relationships and effectively manage expectations.
  • Experience managing budgets and resources effectively.
  • Relevant certifications or qualifications in facilities management or cleaning (e.g., IOSH, BICSc) is preferred.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • A background in security management or knowledge of security protocols is a plus, particularly for clients with security needs.
Key Responsibilities:

Cleaning Operations Management:
  • Oversee day-to-day cleaning operations for multiple client sites, ensuring adherence to established quality standards.
  • Develop and implement cleaning schedules, routines, and procedures.
  • Manage cleaning staff, providing training, support, and performance evaluations.
  • Conduct regular inspections to ensure cleanliness and hygiene standards are met.
  • Maintain cleaning equipment and inventory, ensuring all necessary supplies are stocked and in good condition.

Client Relationship & Account Management:
  • Serve as the main point of contact for key clients, addressing their needs and concerns promptly and professionally.
  • Conduct regular client meetings to review service quality, discuss improvements, and ensure customer satisfaction.
  • Develop and nurture long-term relationships with clients, understanding their specific needs and business objectives.
  • Act as an advocate for clients within the organization, ensuring their requirements are met consistently.
  • Prepare and present service reports, budget proposals, and performance reviews to clients.

Budget & Financial Management:
  • Manage and monitor cleaning service budgets for assigned accounts.
  • Identify opportunities to improve cost-efficiency without compromising service quality.
  • Prepare cost estimates and support invoicing processes for clients.

Health, Safety, & Compliance:
  • Ensure compliance with all health, safety, and environmental regulations related to cleaning operations.
  • Conduct regular safety audits and training sessions for cleaning staff.
  • Stay up-to-date with industry trends, regulations, and best practices related to facilities management and cleaning.

Team Leadership & Development:
  • Lead and motivate a team of cleaning staff, fostering a positive and productive work environment.
  • Provide training and professional development opportunities to cleaning staff.
  • Develop and implement team schedules, ensuring adequate coverage for all client sites.

Security Background (Beneficial):
  • A background or experience in security will be beneficial as we manage client accounts that also require security services.
  • Support and collaborate with security teams as needed to integrate cleaning services with security protocols and maintain safe and secure environments for clients.

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