Facilities Manager

3 weeks ago


Johannesburg, Gauteng, South Africa CBRE Excellerate Full time
Job title : Facilities ManagerJob Location : Gauteng, JohannesburgDeadline : March 14, 2025Quick Recommended Links
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What you will bring

  • At least 5 years experience in Facilities Management.
  • Computer literacy (MS Office)
  • Qualification in Facilities Management is a strong recommendation.
  • Proven experience in managing health and safety protocols, including reporting and investigating incidents, passing QHSE audits, and maintaining robust hazard reports.
  • Demonstrated ability to deliver exceptional service, manage client expectations, and maintain effective business relationships.
  • Strong leadership skills with experience in developing and implementing personal development plans, performance management, and promoting diversity and inclusion.
  • Experience in managing budgets, ensuring timely billing, and following up on payments. Ability to liaise with clients regarding contract renewals, fee adjustments, and business reviews.
  • Proficiency in managing supplier relationships, including procurement, evaluation, and performance measurement.
  • Strong skills in preparing and submitting business reviews and financial reports.
  • In-depth understanding of facilities management, including both technical and soft service areas.
  • Excellent written and verbal communication skills, with the ability to interact effectively with clients, team members, and vendors.
  • Ability to work in a high-pressure environment, manage multiple tasks, and adapt to changing priorities while maintaining a focus on service excellence and compliance.

What you will be doing

Health and Safety:

  • Report and investigate all accidents and incidents per CBRE procedures, ensuring preventive actions and sharing lessons learned.
  • Pass all QHSE audits, complete and close actions within the designated time as per the annual schedule.
  • Submit robust and meaningful Hazard Reports (minimum one per month) on Harbour.
  • Complete all QHSE-related training according to the training matrix within stipulated timelines.
  • Establish and maintain standard log-books.
  • Adhere to internal reporting processes to avoid penalties and escalations.
  • Ensure work permit processes are in place and followed.
  • Provide evidence of decreased total recordable incident rates.
  • Participate in client audits and inform CBRE Excellerate of annual scores.

Client Liaison:

  • Deliver timely, cost-effective, and high-quality services to ensure client satisfaction.
  • Develop a deep understanding of the client's business and expectations.
  • Apply an experienced approach in client interactions.
  • Integrate CBRE Excellerate's best offerings into client service.
  • Schedule and conduct regular client meetings, including weekly calls and monthly site visits.
  • Build and maintain effective business relationships with key client interfaces.
  • Minimize client escalations.

People Management:

  • Implement personal development plans aligned with the mentor program.
  • Uphold and exemplify CBRE Excellerate's RISE values.
  • Conduct performance evaluations, set meaningful goals, and provide open feedback.
  • Assess, hire, promote, and develop diverse talent, including managing high performers and underperformers.
  • Foster a diverse, inclusive, and innovative work environment.

Ethics and Compliance:

  • Enforce CBRE Excellerate's Code of Conduct and Ethics with zero tolerance for non-compliance.
  • Complete all ethics and compliance training and activities timely for staff, subcontractors, vendors, and suppliers.
  • Actively participate in and enhance the Ethics and Compliance culture.

Financial Management:

  • Ensure compliance with operational budgets and financial policies.
  • Achieve or exceed monthly GM targets and ensure prompt billing and payment collection.
  • Manage client contract renewals and inform CBRE Excellerate of any contractual changes impacting fees.
  • Address increases in management fees and resource charges.
  • Submit monthly business review reports and capture all contract variations.

Vendor Management:

  • Interface with and manage suppliers, including procurement functions, evaluation, and performance measurement.

Reporting:

  • Prepare and deliver monthly business reviews, financial reports, and client reports.
  • Maintain regular communication and reporting on all relevant aspects.
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