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Business Operations Executive

2 weeks ago

Port Elizabeth, Eastern Cape, South Africa On Line Personnel Full time

As a results-driven Business Operations Executive with On Line Personnel, you will play a pivotal role in driving business growth and ensuring operational efficiency. Your key responsibilities will include developing timing plans based on key tasks and deliverables to achieve outstanding results. Effective verbal and written communication is essential due to frequent external engagements with clients. Additionally, you must possess the ability to understand and document complex business processes.

Key Performance Areas:
  • Monitor new client engagement from scoping requirements to full onboarding and handover to the Operations team
  • Conduct rotational reviews of current clients' portfolios together with the Operations team
  • Develop reporting interfaces between the COO and the Operations team - manage business meetings, track status of key deliverables, and ensure timely follow-ups
  • Provide financial support to the COO
  • Coordinate monthly result reporting with Finance, client revenue investigations, and annual budget inputs
  • Drive new business development opportunities beyond our current service offerings (developmental role)
  • Engage with new clients to fully comprehend and document the provision of services, client scope of work required, agreed take-on dates, and roles/responsibilities
  • In conjunction with the Technical Manager, ensure that agreed timelines with clients and operations teams are managed considering client expectations and business capacity
  • Undertake rotational reviews of existing clients - scope of work, revenue
  • New client onboarding timeline
  • Participate in management/operations reviews and ensure that risk areas, open issues, and related actions are documented/minuted with follow-up actions instituted within acceptable timeframes
  • Coordinate further engagements with management, staff, and clients to address individual matters requiring resolution
  • Collaborate with the Technical Manager to understand and monitor critical IT system deliverables over an 18-month period
  • Focus on short-term issue resolution and business deliverables
  • In conjunction with Finance, ensure timely monthly result reporting into the Group Finance team
  • Review payroll and operating expenses for approval before processing by Group Finance
  • Resolve overdue debtors with clients and Operations Managers
  • Review client revenue and assist management to optimize business results
  • Assist the CEO with annual budget inputs
  • Timeous monthly review of operating results
  • Maintain debtors within terms
  • New Business Development (Developmental Area):
  • Work with the CEO, Customs Specialist, and outside parties to identify new business opportunities for the business unit
  • Collaborate with Marketing to frame these opportunities for introduction to clients