Dynamic Telesales Manager

4 days ago


Durban, KwaZulu-Natal, South Africa Unlimited Group Full time

Job Description

We are seeking a highly skilled Call Centre Leader who can oversee daily operations, ensuring that teams meet performance and quality standards. The ideal candidate will have hands-on experience in call centre operations and excellent communication, leadership, and interpersonal skills.

Key Responsibilities
  1. Hands-on experience: Start by learning all aspects of the call centre operations.
  2. Team management: Oversee daily operations, ensuring that teams meet performance and quality standards.
  3. Coaching and development: Provide ongoing support, guidance, and training to team members. Foster a growth-oriented environment that encourages individual development.
  4. Team growth: Identify top talent within the team, promote from within, and help individuals reach their potential.
  5. Performance monitoring: Track and report on team performance metrics, implementing improvements where necessary to meet company goals.
  6. Motivation and Leadership: Create a positive and motivated work environment that drives team engagement and success.


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