Diagnostic Equipment Maintenance Technician

6 days ago

Midrand, Gauteng, South Africa ITH Icoserve Full time

At ITH Icoserve, we are committed to delivering exceptional customer experiences and making a meaningful impact in healthcare.

As an Application Services Engineer Invitro, you'll be part of a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists who believe in each individual's potential to contribute with diverse ideas.

Your key responsibilities will include:

  • Supporting customers in using (software) applications and solutions to the optimum extend.
  • Providing comprehensive training for using applications and solution focused on specific customer demand.
  • Configuring software applications to meet customer needs.
  • Acting as an interface between customer and provider of application to solve customer problems and enhance the application with new features.
  • Delivering Application Training and Application Support for Sales, Installation, and Service to ensure customer satisfaction.
  • Working with the Customer Care Center to resolve customer events efficiently and effectively.
  • Developing and maintaining relationships with customers.
  • Installing and configuring systems, working with Customer Service Engineers and Sales to train customers, all with highest quality standards and meeting timelines.
  • Updating system software in accordance with deadlines set by the company, informing customers of the advantages to be gained by the update, and organizing training if necessary.
  • Contributing to creating a motivated, positive, and communicative atmosphere, with tight teamwork with all other colleagues and departments.
  • Communicating commercial information and opportunities closely with Sales.
  • Acting as a Sales Representative and providing product demonstrations, supporting the achievements of the annual sales plan.
  • Developing the Siemens Healthineers brand image, always projecting an image of professionalism and competence.
  • Discussing with customers actions taken to resolve events and explaining any further actions that may be required.
  • Using good judgment to decide when to investigate the escalation process to resolve a customer event.
  • Working within deadlines to prepare information for management and colleagues when requested.
  • Informing service management or team leader of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
  • Being responsible for the complete and correct use of the complaint handling software defined by the company and adhering to strict quality procedures and work instructions.
  • Contributing to achieving the Mission, Values, and Vision of the company, while maintaining strict compliance to ethical principles and Health, Safety, and Quality norms of the company.

Our ideal candidate will possess a medical technologist diploma or equivalent, ± 3 years' experience in a diagnostic medical laboratory environment, and be willing to travel and work after hours.

We look forward to receiving your application

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