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Customer Experience and Support Lead

1 week ago

Centurion, Gauteng, South Africa Ariston Group Full time

The Ariston Group is a pioneer in developing innovative thermal comfort solutions that promote sustainability. Our goal is to provide exceptional customer experiences through our dedicated professionals and efficient service networks.

Job Summary

We seek a highly motivated and experienced professional to lead our Thermal Solutions Team as a key leadership figure. This individual will drive business growth, operational excellence, and foster a positive work environment.

Key Responsibilities:

  1. Leverage CRM data to inform business decisions
  2. Oversee Operational Teams to ensure efficiency
  3. Mentor and develop leaders and team members
  4. BUILD STRONG RELATIONSHIPS WITH CUSTOMERS AND PARTNERS
  5. Collaborate with cross-functional teams for strategic objectives

Requirements:

  1. Bachelor's degree or diploma in relevant field
  2. Certified in CRM systems and leadership development
  3. Minimum 2 years in technical industry
  4. At least 5 years in customer-facing roles
  5. Proven track record of leadership and process improvement
  6. Familiarity with warranty processes preferred
  7. Proficient in CRM systems and data analysis
  8. Strong analytical and problem-solving skills
  9. Effective communication and interpersonal abilities
  10. Strong organizational and time-management skills

We strive to maintain a diverse and inclusive work environment.