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Quality Assurance Manager

2 months ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Title: Quality Team Lead/Assistant Manager

At ABC Worldwide, we are seeking a highly skilled and experienced Quality Team Lead/Assistant Manager to join our team. This role is responsible for ensuring the smooth functioning of Quality Compliance and driving compliance and process improvement initiatives in allocated business processes.

Key Responsibilities:
  • Ensure timely incubation of QCAs in allocated processes and ensure that QC deliverables (monitoring, feedback, production, reporting) targets are met.
  • Manage/Lead innovation/PE projects and assist in setting up Quality Compliance functions for business processes in coordination with Operations and/or Migrations Team.
  • Timely and accurate reporting of internal ratings on SLA parameters and quality performance.
  • Conduct regular Gage R&R/calibrations sessions internally and/or with clients.
  • Perform ongoing reviews to ensure compliance to QSD and facilitate changes in QC procedures.
  • Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings.
  • Train/Mentor QCAs on quality tools and concepts and support Six Sigma Projects.
  • Support baseline activity and be responsible for making and presenting MBR slides from Quality Excellence perspective.
Requirements:
  • 2 years Leadership experience.
  • 4+ years of experience as a Quality Analyst.
  • Preferably BPO experience.
  • A Bachelor's/College Degree in any field is an advantage.
Competencies:
  • Fosters a spirit of collaboration and teamwork.
  • Content Development.
  • Networking & Influencing.
  • Basic Statistical Analytics.
  • Operational planning and Process management.
  • Knowledge.
  • Has a bias for action. Superior Implementation.
  • Resolves Conflicts Constructively.
  • Feedback.
  • Communication.
  • Conformance with Policies/Compliances.
  • Process Mapping and Documentation.
  • Ability to Work Independently.
  • Monitoring and reviewing.
  • Problem Solving.
Preferred Skillset:
  • Exceptional listening and analytical skills.
  • Excellent oral, written, and interpersonal communication skills.
  • Intermediate level of knowledge in MS-Office.
  • Work accurately and with an eye for details.