Field Service Technician

2 months ago


Johannesburg, Gauteng, South Africa Pronel Personnel Full time

We are seeking a Field Service Technician to join our team at Pronel Personnel. As a Field Service Technician, you will be responsible for maintaining strong client satisfaction metrics and ensuring that all projects, service level agreements, and general interactions with clients are delivered and managed effectively.

Key Responsibilities:

  • Respond to faults reported to the service desk and ensure they are completed in accordance with the client SLA.
  • Perform basic network tasks and preventative maintenance.
  • Generate reports as defined by the relevant SLA or as they pertain to specific scopes of work.
  • Travel to client branches to assist with audits, installations, and general networking tasks.
  • Configure and prep network equipment for deployment.
  • Evaluate and troubleshoot connectivity issues within LAN/WAN technologies, Routing, Switching, and Access Points (Cisco, Aruba, and Meraki).

Requirements:

  • Qualified in one or more of the following: Cisco (CCNA, CCNP, etc), Meraki, 40 (gate, net, etc), Ruckus, or Juniper.
  • Ability to maintain network topology diagrams upon change.
  • Skilled in routine device configuration backups, vendor firmware upgrades, and maintaining network asset lists and lifecycle reports.

Please note that only candidates meeting the advertised criteria will be contacted.



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