Store Operations Lead

1 week ago

Limpopo, South Africa Mr Price Full time

Job Overview:

As a Store Operations Lead at Mr Price, you will be responsible for managing the daily operations of the store to ensure that overall objectives, including store targets, innovation initiatives, and customer service standards, are met and exceeded.

Key Responsibilities:

  • Stock Management:
    • Ensure accurate receipt and unpacking of stock, and replenish the sales floor to meet customer demand.
    • Monitor and manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
    • Maintain the overall cleanliness of the stockroom to meet housekeeping standards.
    • Authorize write-offs, breakages, recalls, and returns.
  • Sales Growth and Profitability:
    • Analyze sales and profitability reports to identify areas for improvement and collaborate with management on operational action plans.
    • Monitor in-store product performance and provide feedback to support center to enhance sales.
    • Identify and propose new opportunities to increase sales and brand awareness.
  • Risk Management:
    • Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
  • Customer Experience Management:
    • Implement customer experience processes, including business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, and general housekeeping to meet customer service standards.
  • Leadership and Development:
    • Lead and drive the team within the store to achieve store KPIs and operational strategy in line with company values.
    • Identify and drive training, coaching, and development needs with a focus on talent management and succession planning.
    • Recruit, administer, and manage performance in accordance with company policies and procedures.
  • Innovation:
    • Implement innovation initiatives from Head Office to delight customers and improve in-store processes.

Requirements:

  • Grade 12.
  • 3 to 5 years' experience in a retail store management capacity.
  • Knowledge on sales and service management.
  • Budgeting knowledge.
  • Proficiency in MS Office.
  • Effective communication skills.
  • Business understanding of retail trade, brand, customer, and product.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

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