Store Operations Manager

3 weeks ago


Limpopo, South Africa Mr Price Full time

Job Summary:

As a Store Operations Manager at Mr Price, you will be responsible for leading and managing the daily operations of your store to ensure that overall objectives, including store targets, innovation initiatives, and customer service standards, are met and exceeded.

Key Responsibilities:

  • Ensure accurate stock receipt and unpacking to merchandise and replenish the sales floor.
  • Monitor and manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
  • Oversee the overall maintenance of the stockroom to meet housekeeping standards.
  • Authorize write offs, breakages, recalls, and returns.
  • Analyze sales and profitability reports to collaborate with management on operational action plans and increase sales performance.
  • Review and stay up-to-date on in-store product performance to provide feedback and enhance sales.
  • Identify and propose new opportunities to increase sales and brand awareness.
  • Conduct compliance checks to ensure and enforce overall compliance to policies and procedures.
  • Implement customer experience processes to meet customer service standards.
  • Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
  • Identify and drive training, coaching, and development needs with a focus on talent management and succession planning.
  • Recruit, administer, and manage performance in accordance with company policies and procedures.
  • Implement innovation initiatives from Head Office to delight customers and improve in-store processes.

Requirements:

  • Grade 12.
  • 3 to 5 years' experience in a retail store management capacity.
  • Knowledge on sales and service management.
  • Budgeting knowledge.
  • Proficiency in MS Office.
  • Effective communication skills.
  • Business understanding of retail trade, brand, customer, and product.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.



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