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Store Operations Supervisor

1 month ago

Cape Town, Western Cape, South Africa Mr Price Full time
Job Title: Store Operations Supervisor

As a Store Operations Supervisor at Mr Price, you will play a crucial role in supporting store management in achieving overall objectives, store targets, and customer service standards.

Key Responsibilities:
  • Sales and Customer Experience Management: Drive sales through the implementation of customer experience processes, including execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, and customer feedback, to meet customer service standards and achieve sales targets.
  • Team Management: Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values, providing ongoing coaching and mentoring to enable and up-skill store associates.
  • Stock Management: Ensure accurate receipt and unpacking of stock, merchandise, and replenish the sales floor, monitor and manage stock levels through defined processes, and oversee the general maintenance of the stockroom to meet housekeeping standards.
  • Risk Management: Assist with compliance checks through defined processes, including admin checks, store audits, visual audits, COMO reports, POS reports, health and safety standards, weekly hanger counts, and security, to ensure and enforce overall compliance with policies and procedures.

Requirements:

  • Grade 12
  • 1-2 Years' experience in retail (supervisory experience advantageous)
  • Sales and service management
  • Computer literacy
  • Communication skills
  • Business understanding of retail trade, brand, customer, and product