Customer Service Director
7 days ago
Job Summary
This Customer Service Director position is critical to delivering exceptional customer experiences and driving sales growth. As a key member of our team, you will be responsible for leading a high-performing team of retail staff, managing store operations, and developing strategies to improve customer satisfaction.
Key Responsibilities
- Develop and execute strategies to drive sales growth and improve customer satisfaction
- Manage store operations, including inventory management, visual merchandising, and store maintenance
- Lead and develop a high-performing team of retail staff
- Collaborate with other departments to achieve business objectives
Requirements
- A Matric certificate and minimum 3 years' retail experience
- Minimum 1 year's store leadership experience
- Strong leadership and communication skills
Essential Skills
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Strong analytical and problem-solving skills
Benefits
We offer a competitive salary, performance-related bonus, and opportunities for career growth and development. If you are a results-driven and customer-focused individual who is passionate about delivering exceptional retail experiences, we encourage you to apply.
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