Customer Service Director

7 days ago


Pretoria, Gauteng, South Africa TFG (The Foschini Group) Full time

Job Summary

This Customer Service Director position is critical to delivering exceptional customer experiences and driving sales growth. As a key member of our team, you will be responsible for leading a high-performing team of retail staff, managing store operations, and developing strategies to improve customer satisfaction.

Key Responsibilities

  • Develop and execute strategies to drive sales growth and improve customer satisfaction
  • Manage store operations, including inventory management, visual merchandising, and store maintenance
  • Lead and develop a high-performing team of retail staff
  • Collaborate with other departments to achieve business objectives

Requirements

  • A Matric certificate and minimum 3 years' retail experience
  • Minimum 1 year's store leadership experience
  • Strong leadership and communication skills

Essential Skills

  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills

Benefits

We offer a competitive salary, performance-related bonus, and opportunities for career growth and development. If you are a results-driven and customer-focused individual who is passionate about delivering exceptional retail experiences, we encourage you to apply.



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