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Boutique Operations Manager
1 week ago
We are seeking an experienced Customer Experience Leader to join our team. As a key member of the management team, you will be responsible for delivering exceptional customer experiences and driving sales growth in a boutique environment.
The ideal candidate will have 3-5 years of experience in direct customer sales and 2-3 years of professional experience in Retail Management. You will be passionate about delivering outstanding customer service and have a proven track record of developing sales and strong customer relationships.
Your key responsibilities will include:
- Developing and implementing customer experience strategies
- Coaching and mentoring team members to deliver exceptional customer service
- Analyzing customer feedback and improving processes
- Collaborating with cross-functional teams to drive sales growth
To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- Experience in working with high-end/luxury/premium or retail brands
- Proven ability to analyze data and make informed decisions
- Strong leadership and coaching skills
