Client Care Specialist for TRAILO LIFE
1 month ago
We have an exciting opportunity for a skilled Client Care Specialist to join our team at TRAILO LIFE. As a key member of our funeral staff, you will play a vital role in delivering exceptional service to families during their most difficult times.
About the Role:
This is a unique chance to leverage your customer service expertise and make a meaningful difference in people's lives. You will be responsible for serving as the primary point of contact for families and clients, addressing their inquiries, and providing information about our funeral services.
Main Responsibilities:
- Act as the primary liaison between families, clients, and our funeral staff, ensuring seamless communication and coordination.
- Assist families in making informed decisions regarding funeral arrangements, including selecting caskets, flowers, and other essential services.
- Maintain accurate records of client interactions and funeral arrangements, guaranteeing confidentiality and respect for clients' personal information.
- Collaborate with funeral directors and staff to deliver services that meet or exceed client expectations.
- Process payments, manage billing inquiries, and handle financial transactions related to funeral services with efficiency and professionalism.
- Provide administrative support, including scheduling appointments, managing correspondence, and maintaining office supplies to ensure a smooth operational environment.
- Support families during visitations and services, prioritizing their comfort and addressing any last-minute needs or requests with empathy and compassion.
What We Offer:
- Competitive salary based on experience: $45,000 - $60,000 per year.
- Comprehensive benefits package, including health insurance and retirement plans.
- A supportive and inclusive work environment focused on teamwork and community service.
- Opportunities for professional growth and continuing education.
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