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Warehouse Operations Manager
2 months ago
Warehouse Operations Manager
This is a challenging and rewarding role for a highly organized and detail-oriented individual to manage the day-to-day operations of our warehouse.
Key Responsibilities:- Coordinate and monitor the allocation of resources and activities to achieve company targets and objectives.
- Manage and maintain all company facility assets relating to the Operations Department, including physical building, stock, and equipment.
- Provide productivity reports to management responsible for the supply chain process, including picking, scanning, packing, dispatch, loading, and delivery.
- Deal with and resolve customer complaints, queries, and compliments in a timely and professional manner.
- Ensure efficient administration and storage of all relevant documentation, including inventory management and record-keeping.
- Continuously explore opportunities for optimization and process improvement.
- Produce and maintain plans to ensure daily, weekly, and seasonal demand fluctuations are achieved at optimal cost.
- Oversee and coordinate the weekly/annual stock take activities for the entire warehouse, working closely with the Stock Controller.
- Investigate stock discrepancies and aspects that contribute to write-off and the frozen list.
- Ensure uptime of fleet to deliver on customer service requirements through preventative/ad hoc maintenance and readiness for unplanned downtime.
- Conduct regular fleet inspections to ensure fleet condition meets the Road Traffic Act/AARTO requirements and company image standards.
- Ensure all Drivers comply with the Road Traffic Act and/or AARTO, and that the delivery fleet is compliant with any associated regulations.
- Provide monthly productivity reports of key performance indicators for fleet.
- Take corrective action when necessary in accordance with Company policy and procedures.
- Conduct Performance appraisals with subordinates on a bi-annual basis.
- Responsible for the training and development of staff.
- Responsible for allocating work and managing leave, timesheets, and hours.
- Identify cost-saving opportunities and implement cost reduction principles and procedures.
- Assist Operations Manager with the preparation of the operations budget to meet projected targets.
- Audit temp labor usage and billing reports.
- Ensure all activities are conducted in a manner that will not endanger oneself or any other employee of the Company.
- Coordinate all health and safety inspections and staff training relating to health and safety policy.
- Report any injury on duty of immediate subordinates.
- Manage and oversee housekeeping of all areas to maintain a clean and safe working environment.
