Field Support Specialist

3 weeks ago


Cape Town, Western Cape, South Africa Network Recruitment Full time
Job Title: Field Support Specialist - Cape Town

We are seeking an experienced Field Support Specialist to join our team in Cape Town. As a key member of our support team, you will be responsible for providing software and hardware support for all our products, including time & attendance systems, access control, and CCTV.

Key Responsibilities:
  • Provide technical support: Troubleshoot, diagnose, and resolve customer queries in a timely and efficient manner.
  • Manage service calls: Execute service calls and new installations (both hardware and software) within the agreed timeframe and ensure profitability.
  • Coordinate stock collection: Coordinate stock collection from service providers and ensure smooth communication with Head Office for any queries.
  • Schedule appointments: Schedule and attend customer appointments for installations, service requests, training, and product demonstrations.
  • Build business relationships: Build and maintain solid business relationships with clients to ensure a high level of customer satisfaction.

To be successful in this role, you will need at least 3 years of field support experience in IT or telecommunications, as well as strong problem-solving skills and the ability to work under pressure. You should also have a valid driver's license and be willing to travel to customer sites.

Requirements:
  • Experience: At least 3 years of field support experience in IT or telecommunications.
  • Certifications: A+, N+ certification and solid networking experience.
  • Skills: Strong problem-solving skills, punctual, reliable, trustworthy, excellent written and verbal communication skills.
  • Licenses: Valid driver's license.

Estimated Salary: R250,000 - R350,000 per annum. If you are a motivated and experienced professional looking for a new challenge, please apply today.



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