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Process Optimization Expert
2 weeks ago
At WNS, we offer a dynamic work environment that fosters growth and development.
About the JobThis role involves working closely with business process owners and units to map and document business processes.
Key Responsibilities- Gather and analyse information from various sources to inform business process mapping and documentation
- Translate subject matter expert discussions into process maps and procedures
- Identify instances where existing business processes may be streamlined or improved
- Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders
- Collaborate with subject matter experts to ensure stakeholders are included in procedure development and revision
- Communicate relevant information to appropriate recipients following internal processes
- Report on assigned work and deliverables to the Process Lead
- Grade 12
- Minimum 1 year's experience in business process modelling
- Experience with Visio/Bizagi/Lucidchart/Sharepoint/D3M or similar software