IT Change Management Expert

2 days ago


Centurion, Gauteng, South Africa BCXP Full time

BCXP is seeking an experienced IT Change Management Expert to assist organisations in meeting their business objectives. The incumbent will focus on the IT side of change, including changes to business processes, systems, and technology in line with our ITIL framework. This ensures standardised methods and procedures for prompt handling of RFCs.

Key Responsibilities
  • The role involves applying a structured ITIL Framework approach to manage changes within IT systems and minimise risks for the business and customers.
  • The IT Change Management Expert will develop, maintain, and improve the Change and Release Management, and Deployment Management Policies, Standards, RACI, Processes and Procedures.
  • This includes conducting Emergency Change Advisory Board (ECAB) and Change Advisory Board (CAB) meetings to ensure system implementation aligns with customer requirements.
  • The IT Change Management Expert will prepare, maintain, and distribute the Forward Schedule of Change.
  • They will identify potential risks and develop specific plans to mitigate or address concerns.
  • The IT Change Management Expert will develop actionable and targeted change management plans, including stakeholder and communication plans, impact management plans, training plans, and resistance management plans.
  • They will coordinate Post Implementation Review meetings for failed changes that cause high-impact incidents, aiming to eliminate future reoccurrence.
  • The IT Change Management Expert will provide necessary reports and statistics, including quarterly executive dashboards for change status and volume, monthly reports for successful, failed, and overall logged changes, daily reports for age analysis of changes, and exception reports on CAB changes to respective parties.
  • Participation in audit reviews, including ITIL Maturity Assessment and ISO Audits, ensures processes are followed in line with SLAs.
  • The IT Change Management Expert will design, configure, analyse, and update the Change and Release Management workflow within BMC ITSM/Helix, ensuring it reflects current business needs.
Required Skills & Qualifications
  • The ideal candidate should have a NQF 6: 3-year Degree/Diploma/National Diploma in Computer Science or Information Technology.
  • A minimum of 5 years' experience in an IT Change Management role is required.
  • Certification in ITIL Foundational V3/4 is essential.
  • The candidate should possess strong Customer Orientation, Technical Report Writing, Data Analysis, Business Partnership Management, and Microsoft Office skills.
  • Core Behavioural Competencies include Adapting & Responding to change, Persuading and Influencing, and Working with people.
About BCXP

BCXP is a leading provider of innovative solutions, committed to helping organisations achieve their goals through effective change management.


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