Group Reservations Specialist

1 week ago


Cape Town, Western Cape, South Africa Findojobs South Africa Full time

Company Overview

The Vineyard Hotel prioritises the well-being of its staff, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals. This commitment extends to growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers.

We strive for social and environmental responsibility, setting us apart in the industry. Our community values respect, care, and growth.

Job Description

As our Group & FIT Reservations Specialist, you will maximise reservations by processing bookings, conducting daily follow-ups, and confirming reservations within a 24-hour turnaround time. You will ensure maximum room revenue for the hotel.

Responsibilities

  • Create a daily work schedule to manage group and FIT booking inquiries in a timely manner.
  • Process group and FIT reservations accurately, including rooming lists, handovers, linking corporate companies/agents, detailed billing instructions, cancellations, and amendments.
  • Provide and maintain reports on groups during and after their stay, follow up on group inquiries, and update channel bookings with correct information.
  • Monitor availability, manage overbooking situations, and assist with administrative tasks as needed.
  • Meet special requests and requirements while delivering exceptional customer service, keeping abreast of hotel activities and offering upsell opportunities.
  • Resolve reservation issues and contribute to achieving targets set by hotel management.
  • Demonstrate strong team support in areas of responsibility and role profiles amongst colleagues.

Requirements

You must hold a Matric Certificate and a Hotel diploma or degree, along with experience in a similar position in a similar establishment. Proficiency in GDS Operating systems and website intranets is required. Basic accounting skills and computer literacy, including MS Office and Opera, are essential.

Your ability to handle stress, work under pressure, and communicate effectively ensures success in a fast-paced environment. You should be customer-focused, thrive in teamwork, and excel at planning, organising, and making sound decisions.



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