IT Operations Manager

1 day ago


Johannesburg, Gauteng, South Africa Baraka IT Solutions (Pty) Ltd Full time
Job Overview
We are seeking a highly skilled IT Operations Manager to lead our business/customer facing IT service management operations team. The successful candidate will provide IT products and services to clients end users across the organisation, enabled by effective technology, data, processes and practices to deliver excellent services to business customers.

About You
You will have at least 8 years experience managing IT support, services, and key processes including incident, change, service request and major-incident management, as well as experience with vendor management and leading technology change and deployment. A degree in IT or related field (NQF Level 7) and ITIL Best Practice Certification are also required. Additionally, certifications in leadership and management, IT Service Management or relevant IT disciplines will be an advantage.

Key Responsibilities
• Manage IT support, services, and key processes including incident, change, service request and major-incident management
• Develop and implement effective technology, data, processes and practices to deliver excellent services to business customers
• Lead technology change and deployment projects
• Collaborate with stakeholders to identify and address IT-related issues

Requirements
• Bachelor's degree in IT or related field (NQF Level 7)
• At least 8 years of experience in IT service management
• ITIL Best Practice Certification
• Strong leadership and communication skills
• Ability to work in a fast-paced environment

Compensation Package
The estimated salary for this position is R850,000 per annum. The package includes a comprehensive benefits programme, career development opportunities, and a collaborative work environment.

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