Solutions Engineer
2 weeks ago
We are seeking a highly skilled Solutions Engineer to join our team. As a Solutions Engineer, you will be responsible for working with customers to understand their manufacturing processes and requirements, and providing technical consulting and sales support to help them achieve their operational goals.
Key Responsibilities- Customer Requirements Analysis: Engage with clients to thoroughly understand their manufacturing processes and requirements.
- Solution Design: Assess customer needs and determine where our software products can be integrated to enhance efficiency and productivity.
- Technical Consulting: Provide advice and support to clients on the best use of our software products to meet their operational goals.
- Sales Support: Collaborate with the team to demonstrate the value of our solutions through demonstrations, presentations and supporting Proof of Concepts (POCs).
- Sales Proposals: Prepare and customise product demonstrations to address the specific needs of prospective buyers, ensuring they see the full value and potential of our solutions.
- Solution Delivery: Ensure the technical team is fully informed about what was sold to meet all the demands and guarantee successful implementation, in addition to the core responsibilities of the role.
- Project Management: Lead and support the implementation of any POCs in customer environments, ensuring timely and successful deployment.
- Post-Sales Support: Regularly check in with customers to ensure our solutions are working effectively and that they are satisfied. Address any issues promptly with technical team and look for opportunities to offer additional solutions that meet their evolving needs.
- Market Feedback: Gather and report customer feedback to the Product Development team to inform future product enhancements and innovations.
- Minimum 3 years experience with Manufacturing Execution Systems, in the engineering and automation field
- Sales Experience in Industrial Sector
- Costing and estimation experience
- Project Management Experience (Advantageous)
- Marketing Experience (Advantageous)
- Excellent working knowledge of MS Office
- Strong technical background required
- Proven sales and negotiation skills with the ability to articulate technical benefits to non-technical stakeholders.
- Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
- Ability to work independently and as part of a team.
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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