Head of End User Computing

3 weeks ago


Midrand, Gauteng, South Africa Gijima Holdings HR Full time
Job Title: Head of End User Computing

The Head of End User Computing is a strategic leadership role responsible for overseeing the delivery of end-user computing services to Gijima clients. This includes managing the desktop support team, ensuring the reliability and security of the organization's IT infrastructure, and driving business process improvements.

Key Responsibilities:
  • Manage the desktop support team to ensure timely and effective resolution of technical issues
  • Develop and implement strategies to improve IT service delivery and reduce costs
  • Collaborate with stakeholders to identify and prioritize business requirements and develop solutions to meet those needs
  • Ensure compliance with organizational policies and procedures, as well as industry standards and best practices
  • Monitor and report on key performance indicators (KPIs) to measure the success of the end-user computing function
Requirements:
  • 10-15 years of experience in IT service management, with a focus on end-user computing
  • Proven track record of delivering high-quality IT services and driving business process improvements
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels
  • Strong analytical and problem-solving skills, with the ability to identify and prioritize business requirements
Preferred Qualifications:
  • ITIL certification
  • Project management certification (e.g. PMP, PRINCE2)
  • Experience with IT service management tools and technologies
  • Knowledge of industry standards and best practices for IT service management


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