Head of End User Computing

3 weeks ago

Midrand, Gauteng, South Africa Gijima Holdings Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as the Head of End User Computing at Gijima Holdings. The successful candidate will be responsible for ensuring that end-users and clients have access to the necessary technology tools and support to perform their job functions efficiently and effectively.

Key Responsibilities
  • Provide technical support to end-users, manage the desktop support team, and ensure that the organization's IT infrastructure is reliable, secure, and meets the needs of its clients.
  • Plan and budget for support services, manage requirements and service contracts, deliver in terms of agreed contracts, and ensure conformance to governance mechanisms.
  • Ensure correct operations which comply fully with specific needs and outcomes in terms of the development, integration, security, and overall management of ICT systems.
  • Optimise the series of operations of the organisation to achieve efficiency, analyse and adapt existing business operations in order to set new objectives and meet new goals.
  • Standardise project management processes and practices, build a lasting and meaningful relationship with suppliers and service providers, and conduct cost estimates and budget planning.
  • Monitor the budget, as well as costs and expenses, forecast the budget development continuously, and report on the budget.
  • Manage support services area in a cost-effective manner, applying relevant methodologies and leverage off economies of scale, and maintain a consolidated view of costs and risks across lines of service.
  • Full profit and loss responsibility, for all accounts, successful SLA delivery (time and cost), mitigation of penalties, and provide internationally recognised service delivery.
  • Ensure that Customer support services proficiency is professionally demonstrated to Gijima clients, effective engagement with all Business units and their relevant teams, and maintain and retain relationships with clients and business areas to ensure account and contract retention.
  • Plan, direct, monitor, deliver, and report on achievements, adhere to agreed escalation processes both internal and client, and regular client interaction with Customer Support Operational teams to interpret client's requirements and position value propositions.
  • Establish, consolidate, standardise, and optimise the ICT support service management function and processes of Gijima, provide overall leadership, control, decision making, and take accountability for technical delivery on End User Computing commitments and Service Levels within End User Computing.
  • Monitor, evaluate, and report on conformance to agreed organisational practices and engagement models, initiate and drive actions to address non-conformance (consequence management), identify risks and escalate to Managing Executive for action, and establish a strong working relationship within End User Computing, as well as between the other business areas.
  • Ensure projects deliver superior solutions to clients that add business value, standardise project management processes and practices across business and clients, stock control and stock level management, identify risks and escalation of risks to appropriate areas, and ensure effective quality management control to optimise world-class service delivery.

  • Head of End User Computing

    3 weeks ago

    Midrand, Gauteng, South Africa Gijima Holdings HR Full time

    Job Title: Head of End User ComputingThe Head of End User Computing is a strategic leadership role responsible for overseeing the delivery of end-user computing services to Gijima clients. This includes managing the desktop support team, ensuring the reliability and security of the organization's IT infrastructure, and driving business process...

  • Head of End User Computing

    2 weeks ago

    Midrand, Gauteng, South Africa Gijima Holdings Full time

    Job DescriptionWe are seeking a highly skilled and experienced professional to join our team as the Head of End User Computing at Gijima Holdings. This is a key leadership role that requires a strong understanding of ICT support and field service management concepts, as well as international industry practices and standards.Key ResponsibilitiesTechnical...

  • Head of End User Computing

    3 weeks ago

    Midrand, Gauteng, South Africa Gijima Holdings Full time

    Job DescriptionWe are seeking a highly skilled and experienced professional to fill the role of Head of End User Computing at Gijima Holdings. This is a key leadership position that requires a strong understanding of ICT support and field service management concepts, as well as international industry practices and standards.Key ResponsibilitiesTechnical...

  • Front-End Developer

    2 weeks ago

    Midrand, Gauteng, South Africa Sanlam Full time

    About UsAt MiWay, our purpose is to empower individuals to live their lives to the fullest. We believe that technology and innovation have the power to transform lives when inspired by human needs.Job DescriptionWe are seeking a talented and passionate Front-End Developer to join our team. The ideal candidate will be responsible for designing and developing...

  • Senior Front-end Developer

    1 week ago

    Midrand, Gauteng, South Africa Lim Personnel Full time

    Job Title: Senior Front-end DeveloperWe are seeking a highly skilled Senior Front-end Developer to join our team at Lim Personnel. As a key member of our development team, you will be responsible for designing and building modern user interface components to enhance application performance.Key Responsibilities:Development of UI/UX features using React.js and...

  • Senior Department Head

    3 days ago

    Midrand, Gauteng, South Africa Edustaff Full time

    Job Overview:We are seeking an experienced and dedicated individual to join our School Management Team as a Head of Department for the Intermediate Phase at Edustaff. The ideal candidate will work closely with the principal, be able to work independently and requires minimal supervision.Key Responsibilities:- Lead curriculum planning and implementation to...

  • Solutions Architect

    4 weeks ago

    Midrand, Gauteng, South Africa Centrax Systems Full time

    Job Title: Solutions ArchitectCentrax Systems is seeking an experienced Solutions Architect to design, implement, and oversee ERP solutions that align with business objectives. The ideal candidate will work closely with stakeholders to gather requirements, propose architectural solutions, and ensure successful system integration and performance...

  • Solutions Architect

    2 weeks ago

    Midrand, Gauteng, South Africa Centrax Systems Full time

    Job Title: Solutions ArchitectCentrax Systems is seeking an experienced Solutions Architect with a strong background in ERP systems. The ideal candidate will design, implement, and oversee ERP solutions that align with business objectives.Key Responsibilities:Architectural Design: Design ERP system solutions that align with the organization's strategic goals...

  • Automation Test Engineer

    4 weeks ago

    Midrand, Gauteng, South Africa The Hiring House Full time

    Key Responsibilities- Develop and maintain test automation frameworks to ensure high-quality software delivery.- Perform API testing using tools like Postman, SOAP UI, and Rest Assured to validate system functionality.- Automate mobile application testing using Appium and other mobile testing tools to ensure seamless user experience.- Ensure data quality in...

  • Head of Department for Intermediate Phase

    1 day ago

    Midrand, Gauteng, South Africa Edustaff Full time

    Job Overview:We are seeking an experienced and dedicated individual to join our School Management Team as a Head of Department for the Intermediate Phase at Edustaff. The ideal candidate will work closely with the principal, be able to work independently and requires minimal supervision.Key Responsibilities:Lead curriculum planning and implementation to...

  • Windchill Operations Specialist

    1 month ago

    Midrand, Gauteng, South Africa Liyema Consulting Full time

    Job DescriptionWe are seeking a highly skilled Windchill Operations Specialist to join our team at Liyema Consulting. As a key member of our IT department, you will be responsible for the administration, configuration, and support of our PLM Windchill system.Key ResponsibilitiesSystem Administration: Ensure the smooth operation of our PLM Windchill system,...

  • Senior UX Designer

    4 weeks ago

    Midrand, Gauteng, South Africa The Hiring House Full time

    Key Responsibilities:Collaborate with cross-functional teams to identify user needs, design goals, and product requirements.Develop user personas, user journeys, wireframes, and prototypes to inform design decisions and validate user flows.Design user interfaces and visual assets that align with brand guidelines and elevate the user experience.Conduct user...

  • Software Development Engineer, AWS Support

    1 month ago

    Midrand, Gauteng, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    About the RoleWe are seeking a highly skilled Software Development Engineer to join our AWS Support team in Cape Town, South Africa. As a key member of our team, you will be responsible for designing, developing, and deploying scalable and secure software systems that meet the needs of our customers.Key ResponsibilitiesDesign and develop high-quality,...

  • Cyber Security Defense Specialist

    2 weeks ago

    Midrand, Gauteng, South Africa Planet10 Full time

    Job Title: Senior Specialist – Cyber Security DefenseAt Planet10, we are seeking a highly skilled and experienced Senior Specialist – Cyber Security Defense to join our Cyber Defence team. As a key member of our team, you will play a critical role in delivering a highly effective end-to-end 24x7 Cyber Defence service.Job Summary:The successful candidate...

  • Senior Backend Developer

    1 week ago

    Midrand, Gauteng, South Africa Optimal Growth Technologies Full time

    Job Title: Senior Backend DeveloperAt Optimal Growth Technologies, we are seeking a highly skilled Senior Backend Developer to join our team. As a key member of our development team, you will be responsible for designing, developing, and maintaining our backend systems.Key Responsibilities:Design and implement server-side components using Java, Node.js, and...

  • Microsoft Dynamics Financial Consultant

    2 weeks ago

    Midrand, Gauteng, South Africa Decision Inc Full time

    About the RoleWe are seeking a highly skilled Microsoft Dynamics Financial Consultant to join our team at Decision Inc. As a key member of our projects team, you will provide functional and technical consulting services to deliver successful implementation and support for Microsoft Dynamics software projects.Key ResponsibilitiesProvide sales support to the...

  • Microsoft Dynamics F&O Functional Consultant

    1 week ago

    Midrand, Gauteng, South Africa Decision Inc Full time

    Job Title: Microsoft Dynamics F&O Functional ConsultantWe are seeking a highly skilled Microsoft Dynamics Finance and Operations Functional Consultant to join our team at Decision Inc. As a key member of our projects team, you will provide functional and technical consulting services to deliver successful implementation and support for Microsoft Dynamics...

  • Software Development Engineer, AWS Support

    2 weeks ago

    Midrand, Gauteng, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    About the RoleWe are seeking a highly skilled Software Development Engineer to join our AWS Support team in Cape Town, South Africa. As a key member of our team, you will be responsible for designing, developing, and deploying scalable and secure cloud-based systems that meet the needs of our customers.Key ResponsibilitiesDesign and develop high-quality,...

  • Cyber Security Defense Specialist

    1 week ago

    Midrand, Gauteng, South Africa Planet10 Full time

    Job PurposeThe Cyber Defence team at Planet10 is responsible for delivering a highly effective end-to-end 24x7 Cyber Defence service. This involves proactively identifying threats and vulnerabilities, detecting and mitigating cyber events, and managing cyber security incident responses to minimize service impact and provide a secure digital future for our...

  • Senior UX Designer

    4 weeks ago

    Midrand, Gauteng, South Africa The Hiring House Full time

    Key Responsibilities: Collaborate with cross-functional teams to identify user needs, design goals, and product requirements. Develop user personas, user journeys, wireframes, and prototypes to inform design decisions and validate user flows. Design user interfaces and visual assets that align with brand guidelines and elevate the user experience. Conduct...