Head of End User Computing
2 weeks ago
We are seeking a highly skilled and experienced professional to join our team as the Head of End User Computing at Gijima Holdings. This is a key leadership role that requires a strong understanding of ICT support and field service management concepts, as well as international industry practices and standards.
Key Responsibilities- Technical Leadership: Provide overall leadership, control, decision making, and accountability for technical delivery on End User Computing commitments and Service Levels within End User Computing.
- Service Management: Establish, consolidate, standardise, and optimise the ICT support service management function and processes of Gijima.
- Project Management: Standardise project management processes and practices across business and clients, and ensure projects deliver superior solutions to clients that add business value.
- Quality Management: Ensure effective quality management control to optimise world-class service delivery, and establish and maintain a knowledge management system.
- Financial Management: Conduct cost estimates and budget planning, monitor the budget, and forecast the budget development continuously.
- Client Relationship Management: Provide internationally recognised service delivery, ensure customer support services proficiency is professionally demonstrated to Gijima clients, and maintain and retain relationships with clients and business areas to ensure account and contract retention.
- Education: Degree/Diploma in Information Technology is a requirement, and MBA/MBL, business administration or similar will be advantageous.
- Experience: At least 10-15 years demonstrated experience in the ICT sector with relevant experience in the management of Call Centres, Field support solutions, Logistics & Projects, and services in complex and geographically dispersed enterprise environments.
- Certifications: Information Technology Infrastructure Library (ITIL) and Project Management Professional (PMP) are required.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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Midrand, Gauteng, South Africa Gijima Holdings Full timeJob SummaryWe are seeking a highly skilled and experienced professional to join our team as the Head of End User Computing at Gijima Holdings. The successful candidate will be responsible for ensuring that end-users and clients have access to the necessary technology tools and support to perform their job functions efficiently and effectively.Key...
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