Customer Service Specialist

2 days ago


Cape Town, Western Cape, South Africa Ajtechnicaldr Full time
About This Role

This is an exciting opportunity to join our team as a Frontline Communication Expert, providing exceptional customer service as a Switchboard Operator at our Mount Nelson Hotel. As the first point of contact for our guests, you will play a vital role in shaping their experience and building memorable moments.

Key Responsibilities:

  • Assist callers by answering the line and connecting them to the correct person or department
  • Ensure the smooth running of switchboard functions, including message taking, delivery, and operations
  • Support departmental administration and provide information about hotel amenities and services

A successful candidate will have previous experience in administration, excellent communication skills, and a customer-focused attitude. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you



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