Front of House Reservations and Guest Experience Coordinator

7 days ago


Cape Town, Western Cape, South Africa 21c Museum Hotels Full time

At 21c Museum Hotels, we strive to deliver the finest hospitality experience in each of our destinations.

We are far more than a hotel – we welcome you as you are and offer you the chance to grow and learn every day, making sure that work brings purpose to your life.

About Fairmont Hotels & Resorts: Our guests can enjoy the art of fine dining at our restaurants, where they can discover new flavors and cuisines from around the world.

  • We know that to offer our guests exceptional experiences, we must have talented individuals who share our passion for delivering outstanding customer service.

As a Front of House Reservations and Guest Experience Coordinator, you will be part of a team that is dedicated to providing personalized attention to every guest.

Your primary responsibility will be to coordinate the reservations process, ensuring seamless communication with guests, colleagues, and external partners.

You will also be responsible for managing event logistics, working closely with clients to understand their needs and preferences.

Additionally, you will be expected to maintain accurate records and provide reports to support business decisions.



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