Leasing Coordinator

5 days ago

Cape Town, Western Cape, South Africa Inospace Full time
Job Title: Leasing Coordinator

The Leasing Coordinator plays a vital role in supporting the leasing team and functions. This position involves managing inbound leads, qualifying them for property viewings, and overseeing the lead funnel. Key responsibilities include appointment viewing schedules, database management, and tracking of leads and processes.

Key Responsibilities:Lead Coordination
  • Manage all inbound leads, including calls, website chatbots, and WhatsApp messages.
  • Call leads to understand their requirements for space.
  • Establish availability dates for onsite viewings and hand over to the onsite team.
  • Allocate leads to applicable team members daily.
  • Assist in coordinating and scheduling viewing appointments with the onsite team.
  • Communicate and follow up on lead conversions.
Lead Administration
  • Perform and conclude necessary vetting procedures on leads.
  • Track and capture required lead information and processes.
  • Track feedback from leads and identify trends and themes for optimization and improvement.
  • Manage the lead funnel, ensuring deal owners respond promptly to deals.
Leasing Administration
  • Prepare leasing documentation, including quotes and offers to lease.
  • Collate and upload credit reports and FICA reports.
  • Regularly update price lists in line with vacancies.
  • Assist with coordinating leases for the Parks Team.
  • Ensure systems are accurate and all lease/product details are correctly captured.
Client Relations
  • Ensure client-centricity at all times, addressing potential and existing clients with consideration, courtesy, and professionalism.
  • Understand clients' commercial needs and lease agreement requirements.
  • Communicate with clients on applicable queries and complaints, providing prompt and positive feedback and solutions.
  • Be the go-to point between clients and the onsite team to progress deals from sending quotes and/or offers to lease to countersign and deposit payment.
Switchboard Coordination
  • Filter internal calls from existing clients through the switchboard.
  • Differentiate between operations issues, onsite assistance requests, account queries, or referral calls before transferring or supplying email contact references.
  • Use the switchboard number as the main contact number for existing clients instead of sales numbers.
Requirements:
  • Must be a South African citizen.
  • Must have good working knowledge of Cape Town areas (preference given to those with an understanding of Johannesburg).
  • Strong verbal and written communication skills in English.
  • Individual should have a passion for telephonic sales and willingness to work under pressure.
  • Should have their own transport and driver's license to move between locations.
Benefits:
  • Basic salary.
  • Provident fund and Group Risk cover post-probation.

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