ICT Implementation Specialist
2 weeks ago
The TS Implementation Engineer (L3) is responsible for providing technical support to NTT clients. This includes remotely assisting clients within service level agreements (SLAs), installing and configuring software and hardware, resolving incidents, and adhering to related processes such as change management.
Key Responsibilities:
- Setup and installation of technical systems, applications, and process designs for client technology and business process solutions.
- Manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.
- Test and troubleshoot functionality of installed systems and identify technical issues to be escalated to product and system integration teams.
Requirements:
- Good project management and administration skills.
- Ability to work under pressure and coach, mentor, and provide guidance to team members.
- Client-focused and proactive approach to solving problems.
Academic Qualifications and Certifications:
- Computer Science or Information Technology degree or equivalent, along with specialized training in new technologies and legacy systems.
Required Experience:
- Experience with Networking principles on Cisco environments and VoIP Protocols on Broadsoft, SBC, and Porta platforms.
- Solid work experience in a technical implementation engineering or similar role.
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