Head of Business Excellence

7 days ago


Sandton, South Africa Robert Walters Full time

We are looking for a skilled Head of Business Excellence to lead our retail operations team in Sandton.

In this role, you will play a pivotal part in ensuring the smooth operation of our client's retail business. You will be responsible for managing KPIs, developing strategies to increase efficiency, sales, quality of services, security and reduce losses.

  • Develop and implement operational strategies to improve business performance
  • Collaborate with cross-functional teams to achieve business objectives
  • Monitor and report on KPIs to inform business decisions

Your commitment to delivering exceptional customer service will be paramount in maintaining the high standards expected by our clients. You will also act as a key liaison with various stakeholders, coordinating efforts across departments to achieve agreed targets.

The successful candidate will have a proven track record in Retail Operations management. They will be adept at navigating government bodies and competing with existing big retail players. Their excellent stakeholder management skills will allow them to build and maintain strong relationships with various parties.

  • Strategic thinking and problem-solving abilities
  • Ability to navigate government bodies and compete with existing big retail players


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