Facility Manager

2 weeks ago

Durban, KwaZulu-Natal, South Africa Zeebra Junction Specialist Recruitment Full time
Job Title: Facility Manager - Aged Care Facility

Our client, a reputable Non-Profit Organisation (NPO) in Durban, is seeking a highly skilled and experienced Facility Manager to oversee the daily operations of their Aged Care Facility in Durban, KZN.

Key Responsibilities:
  • Manage the overall facility operations, including catering, cleaning, ICT, HR, accounting, marketing, hospitality, planning, workplace governance, SLA management, occupancy rates, maintenance, and furniture and asset management.
  • Lead by example and develop effective teams within the facility.
  • Ensure full compliance with facility operating controls, SOPs, policies, procedures, and service standards.
  • Develop a culture that enables staff members to maximise their development and create areas of expertise within the service.
  • Undertake monthly quality assessment audits to ensure a continuously improving service is provided.
  • Manage delegated budgets to ensure resources are used to best effect, in line with company policy and procedure.
  • Deliver facility budget goals and set other short- and long-term strategic goals for the property.
  • Develop improvement actions, carry out cost savings, and maximise room yield and facility revenue through innovative sales practices and yield management programs.
  • Prepare monthly financial reporting for the owners and stakeholders.
  • Draw up plans and budget (revenues, costs, etc.) for the owners.
  • Ensure the facility meets H&S regulations and standards.
  • Ensure staff complete H&S training as required, in liaison with the H&S Manager.
  • Evaluate the risks of, and protect, service users from threats to their health, welfare, and normal developments from inside and outside the house.
  • Complete risk assessments for staff, the house, and individuals living there.
  • Ensure the premises are kept clean and hygienic throughout.
  • Ensure Admission documentation is completed and correctly filled in.
  • Ensure deposits and financials are in order with approval from the Regional Management Team.
  • Ensure rooms are checked (painted and compliant).
  • Welcome Pack and Personalised letter are in rooms.
  • For Assisted & Independent Living: Ensure that extra packs are on file and be proactive in keeping beds occupied; the Social Worker and the Nursing Services Manager must form part of the assessment process.
  • Ensure that the waiting list for potential residents is kept up to date, the Social Worker is to ensure that the Facility Manager receives the list on a weekly basis.
  • For Frail Care: Ensure that extra packs are on file and be proactive in keeping the beds occupied; the Social Worker and the Nursing Services Manager must form part of the assessment.
  • Ensure that the waiting list for potential residents is kept up to date, the Social Worker is to ensure that the Facility Manager receives the list on a weekly basis.
  • Ensure that the registers are kept up to date – record when residents are admitted, leave or pass away – the Facility Manager must at any given time be able to submit this information to the CEO.
  • For Children (if situated on the premises): Ensure adherence with legislation and work hand in hand with the senior Social Work Manager who is situated in Cape Town to ensure compliance.
Competencies Required:
  • Excellent people skills
  • Excellent managerial skills
  • Budgetary control skills
  • Mathematical skills – basic
  • Management experience
  • Fundraising skills
Key Performance Indicators (KPIs):
  • Revenue growth rate compared to budget
  • Debt recovery and debtors' management
  • Cash flow management
  • Operating expense ratios in line with budgets
  • Occupancy management
  • Customer satisfaction index
  • Customer complaints handling
  • Market growth with increased market share
  • Search engine rankings (by keyword) and click-through rate
  • Page views and bounce rate
  • Customer online engagement level
  • Social networking footprint
  • Innovation
  • Human capital
  • Revenue per employee
  • Employee satisfaction index
  • Salary scale management and employment ratios
  • Training programs
  • Energy consumption management
  • Water consumption management

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