Store Operations Manager

2 weeks ago


Pretoria, Gauteng, South Africa TFG (The Foschini Group) Full time
Job Overview

We are seeking a skilled and experienced individual to join our team as a Floor Supervisor. As a key member of the store management team, you will play a critical role in driving sales growth, improving customer satisfaction, and developing high-performing teams.

Key Responsibilities
  • Support the store management team in achieving sales targets and implementing operational excellence initiatives.
  • Develop and implement strategies to improve customer engagement and loyalty.
  • Lead and manage a team of retail staff to deliver exceptional customer service and achieve sales goals.
  • Maintain a high level of product knowledge and stay up-to-date on industry trends and developments.
Requirements
  • Minimum 3 years retail experience with at least 1 year in a leadership or supervisory role.
  • High flexibility and ability to adapt to different customers and situations.
  • A high sense of urgency with demonstrated ability to work independently.
  • Outstanding leadership, interpersonal, and communication skills.
  • Ability to work a flexible schedule to meet the needs of the business.
Behaviors for Success
  • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Effectively building formal and informal relationship networks inside and outside the organization.
  • Building strong customer relationships and delivering customer-centric solutions.
  • Making good and timely decisions that keep the organization moving forward.


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