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Administrative Portfolio Manager

1 week ago

Pietermaritzburg, KwaZulu-Natal, South Africa Hyphen Full time

Job Overview

The Administration Broker role is responsible for providing support and services to internal and external stakeholders related to policy administration. This includes handling renewals, policy endorsements, and ensuring continuous service delivery within agreed service level agreements.

This position offers opportunities to network and collaborate with unique talents and diverse minds in an adaptable environment that encourages innovation and effective change.

Key Responsibilities
  • Achieve net profit growth by managing costs and expenses within approved budgets.
  • Deliver exceptional customer service through proactive solutions.
  • Cultivate relationships with stakeholders, including end-users, SMEs, project managers, and senior staff members.
  • Manage existing clients and grow portfolio through lead generation and client interaction.
  • Resolve customer queries efficiently and provide expert knowledge on products, pricing, and application procedures.
  • Control settlements in the business through insurance claims management.
  • Provide sales support efficiencies and services to ensure client retention.
  • Offer an efficient administration service through careful planning, reporting, and updating of related information.
  • Comply with governance requirements and gather relevant business information.
  • Enhance personal development to increase competencies.